Contact Us · baseparticle

24h Response

We reply to every inquiry within one business day

Free Consultation

No-obligation product and sourcing consultation

English Support

Dedicated English-speaking account manager

NDA Protected

Your designs and pricing stay confidential

FAQ

Before You Reach Out

Quick answers to the questions we hear most often.

How soon will I get a response?

We respond to all inquiries within 24 hours on business days. For urgent RFQs, mention "URGENT" in the subject line and we will prioritize your message.

Do you provide free samples?

Samples are available for most standard products at cost. For potential long-term partners, we can credit sample costs against your first bulk order. Custom ODM samples are quoted per project.

What information should I include in my inquiry?

For the fastest quote, include: product name or reference, target quantity, packaging requirements, and destination country. For custom projects, add your desired specifications or a reference design.

Can you help with certifications for my market?

Yes. We handle CE, FCC, RoHS, REACH, UL and other market-specific certifications through our partner labs, including documentation and sample coordination.